Most copier leases have them, the industry standard 4-hour response time for service. Copier Service companies in Myrtle Beach and surrounding areas not withstanding. But what does that really mean? Is a response a phone call or a service tech onsite? It certainly does not mean guaranteed to be fixed in 4 hours.
On average, most copiers require service every 3 months. If your copier is heavily used that number may be much less. Do you really have the time to be waiting around for 4 hours for a response? The fact is the 4-hour response time is a myth. Most copier companies don’t mean that they will actually respond in 4 hours. Say you call at 4:00 PM to say your copier is down. Does that mean they will call you by 8:00 PM? Nope it means they will call you per their contract no later than 11:00 AM the next business day. Certainly not 4 hours is it. It is more like an 18-hour response time.
Coastal Office Solutions is different. First our response times and service goals are clearly spelled out in our lease agreements. And we guarantee an instant response. Because a response in the industry is generally a phone call to discuss the problem and schedule a tech for the repair. We promise to do that the instant you call. What? Wait a minute, a live person answers the phones and tells you immediately when a tech will be there with the right parts to fix the problem the first time? Incredible, right? No, it is simply the way service should be and the only way Coastal Office Solutions knows how to do business as your copier and document partner.
Let us show you a different way to run your copiers, for less money, less downtime, and guaranteed service when it counts. Coastal Office Solutions busts the 4-hour copier service myth. We have your back, instantly!
Coastal Office Solutions offers:
- The highest quality printers, copiers, and high end label machines from Kyocera and Muratec
- We have the best and fastest support of any copier dealer in Conway, Florence, Garden City, Georgetown, Marion, Myrtle Beach, North Myrtle Beach, and Surfside Beach
- Lowest Cost of Ownership – Let us show you how Coastal Office Solutions can save your business money!
